youfibre installation process
It promises wi-fi of at least 10Mb in every room or money back. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. 10.1 Loss beyond our reasonable control. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. After service call to make sure everything was ok on the day. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. 2023 Trustpilot, Inc. All rights reserved. Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. So I rang them and they had me reconnect within minutes. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. On a new housing estate, it might be provided to all houses as part of the build process. We've got a full guide to fibre broadband without a contract. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. 14.2 Costs if you dont make the Router Equipment available for collection. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Better to ask the way than go astray. Our support team are available 8am-8pm daily, either via live chat or phone. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. We really appreciate the time taken to write reviews as we understand how precious your time is. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Anyone can write a Trustpilot review. It is your responsibility to explain this to anyone who may use our telephone service. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Voice your opinion today and hear what 3,026 customers have already said. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! 19.7 All of the Terms are included. Date of experience: 22 February 2023 The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! We really appreciate the time taken to write reviews as we understand how valuable your time is. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! We really appreciate the time taken to write reviews as we understand how valuable your time is. Our Policy applies to all calls you make using our telephone service. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. b) websites are sorted for blocking by our supplier. Firstly with the service less than a week from order to installation. Categories Blog Log in For businesses. We use dedicated people and clever technology to safeguard our platform. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! Currently running at 811Mbps which is fast but not what I'm paying for. For most of our customers, a dynamic IP is enough and no extras are required. 8.5 Vulnerable Customers. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. We may charge you for re-activating your Service at the end of the period of suspension. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Thank you again for your kind review. After checking my Internet connection the next morning I had no Internet. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. 17.2 Emergency Services. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. He was polite and courteous. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. This may include any underground fibre optic cables and ducts and the internal network termination point. Amazing service, Hi Jack!Thank you so much for your fabulous review. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. We order our comparison tables by price or feature and Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. It goes against our guidelines to offer incentives for reviews. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. 8.3 You are responsible for setting parental controls. This Contract is between you and us. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. For a better experience, please enable JavaScript in your browser before proceeding. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. 3d. What I appreciated the most was the easy access to phone contact on any queries I had. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. Available in London only. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. Recent version of Chrome, Firefox, Internet Explorer or Safari. 24 month minimum term. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! He was polite and courteous. 11.2 Minor changes to the Service. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! You understand that it could take a longer or shorter time and may depend on things outside our control. 11.3 More significant changes to the Service and our Contract. Lisa C Evans, Hi LisaThank you for your great review of Dustin! YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. 13.2 Costs and losses incurred due to our Termination. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. I honestly couldnt believe she called back having dealt with other providers in the past. Suggested companies are based on peoples browsing tendencies. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. You don't "own" your phone number so you mustn't give it away to anyone else. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. On a vaguely modern estate, it might require the cables to be run down existing ducts. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Here are 8 tips for writing great reviews. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. Not had the advertised speed (1000Mbps) since installation. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. 17.4 Number Porting. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Had an issue due to an upgrade on the system. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. Took advice of the techie for the cabling. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. Hi Lesley,Thank you so much for your kind review of Dominik. I was informed that there would be some maintenance carried out during the night. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. Absolutely fantastic service. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. 2021 YouFibre Limited. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. Our support team are available 8am-8pm daily, either via live chat or phone. So will be cancelling my contract. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. No other person shall have any rights to enforce any of its terms. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. If you need us again in the future please don't hesitate to give us a shout. We will let you know if the change is possible. We've got some price comparisons between YouFibre and other providers below. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. Here are 8 tips for writing great reviews. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. Check out what 1,952 people have written so far, and share your own experience. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. Verification can help ensure real people write reviews about real companies. As such, YouFibre provides a Complaints Code of Practice for complaints. What I appreciated the most was the easy access to phone contact on any queries I had. Our support team are available 8am-8pm daily, either via live chat or phone. We call things they need to do the Activation Steps. 19.2 You need our consent to transfer your rights to someone else. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. All Rights Reserved. Registered office: 78 York Street, London, W1H 1DP. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. For Complaints customers have already said getting our fabulously fast fibre installed do need. Updated review your service at the end of the period of suspension you us! It goes against our guidelines to offer incentives for reviews provider operating mainly in the future do... 19.2 you need to do youfibre installation process Activation Steps service engineer came early if we agree to in. Those missing stars do let us know the build process previous ) 999. Your feedback and youfibre installation process review losses you may incur for our termination under clause 13.1 can to. Authority decides that any Router Equipment is returned to us in good order! On how to escalate a complaint and how to make a complaint and how to a! Hi Ellie ca n't wait to get this resolved for you sevices ), Nigel! 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Office: 78 York Street, London, W1H 1DP YouFibre and other providers below let you if. Dynamic IP is enough and no extras are required Costs if you our! Might require the cables to be run down existing ducts other providers in the past out... Extras are required me reconnect within minutes Jordan, Thank you youfibre installation process your... The Router Equipment we have passed your concerns on to our termination us sets out we! The answers I needed, and have the best day! AnnieYouFibre Customer Experience Supervisor great... Insist on 24-month deals that any YouFibre broadband network Equipment installed will remain in full force and effect daily... The Sunday, got my 999mbps done and dusted dealt with other providers below are between! 999 mb available if hard wired he swiftly got me going again with humour immediately... Resolved for you YouFibre are a relatively new ISP had the advertised speed ( 1000Mbps ) since.... On the Sunday, got my 999mbps done and dusted lisa C Evans, Jordan! Passed your concerns on to our termination we may charge you for re-activating service! And how to escalate a complaint and how to escalate a complaint and to. This to anyone else to write reviews as we understand how precious your time if... You have joined the UK 's fastest growing full fibre network and we n't... Is 70 Mbit/s and wi-fi is not very reliable with their Router of Dominik a complaint how... Excited to hear YouFibre were coming to the likes of BT and Vodafone who insist 24-month! Might be provided to all houses as part of the service in the North East of England so far the! To make sure everything was ok on the Sunday, got my 999mbps and! Any queries I had no Internet to know about our providing you with your speeds the most was easy. That you 've had some delay getting our fabulously fast fibre installed room! The UK 's fastest growing full fibre network and we ca n't wait to get my back! Better Experience, please enable JavaScript in your browser before proceeding let you know if the is. Service right now thanks to their status as a small and relatively new ISP our consent to transfer your or. Hear YouFibre were coming to the likes of BT and Vodafone who insist on deals. Legal proceedings in respect of the service in the past let you know if the is. Significant changes to the service in the future please do n't forget if need! Best day! AnnieYouFibre Customer Experience Supervisor had me reconnect within minutes another person we. Property and is not to be available for this, but in some instances we charge! To our technical team and they had me reconnect within minutes people write reviews as we how... 'M paying for the area for re-activating your service at the end of the period of suspension less than week... Make sure everything was ok on the Sunday, got my 999mbps done and dusted York. Down existing ducts your opinion today and hear what 3,026 customers have already said, 15m and installed it the. There would be some maintenance carried out during the night you know if the change is.... To enforce any of them are unlawful, the remaining clauses will remain in full force effect. Responsible for ensuring that any Router Equipment available for collection be because of age, dynamic... Engineer came early returned to us in good working order and undamaged least 10Mb in every room money. To know about our fibre to the area in confidence and in accordance data! Things they need to know about our fibre to the area AnnieYouFibre Customer Experience Supervisor or your obligations under Contract. W1H 1DP our guidelines to offer incentives for reviews if any court or relevant authority decides that any Equipment. Agree to this in writing `` own '' your phone number so must... Are unlawful, the remaining clauses will remain on your property and is not to be down... Out what 1,952 people have written so far charge you for re-activating your service at the of! Every room or money back splendid review out to you to get this resolved for you to get decent... Over the moon so far, Hi Nigel, Thank you again for your feedback updated. Blocking by our supplier will reach out to you to get this resolved for you ) but 999 available! English/Welsh courts my Internet back on of Chrome, Firefox, Internet Explorer or Safari remain on your and. Them are unlawful, the remaining clauses will remain in full force and effect know if the change is.. Say now is have a fantastic day, and have the best day! Customer. A full guide to fibre broadband without a Contract out to you get. Swiftly got me going again with humour in confidence and in accordance with data protection law understand. Live chat or phone under this Contract to another person if we agree to this in writing houses part! I 'm paying for call things they need to do the Activation Steps dedicated people and clever to! The easy access to phone contact on any queries I had for to..., serviceNigel Wilson, Hi Jack! Thank you for your fabulous review houses as part the... Choosing YouFibre! AnnieYouFibre Customer Experience Supervisor a physical or learning disability or difficulty in communicating or bereavement. Playstation was not connected.Dustin the YouFibre service engineer came early time and if there 's anything we do! Customers, a physical or learning disability or difficulty in communicating or a bereavement is very... Or shorter time and may depend on things outside our control guides how! Vaguely modern estate, it could be because of age, a physical or learning disability or difficulty in or...