solo ticket merseytravel
Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Trio Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. 1. 16. Before the registration process you must read and accept the terms and conditions. I no longer need my ticket can I have a refund ? Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. Once the termendsplease keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. But dont worry, if you already have a Walrus card you can carry on using it until it expires. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. Lost/Stolen Solo Tickets 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. 4.3 Apprentice Railpasses are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. Simply click the Register button on the home page and follow the 2-step registration process. I have looked at the Solo Term Time Ticket and the dates don't meet my requirements - what should I do? You can also track your online ticket purchases and view the status of your ticket and expiry dates. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. 7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. Merseytravel's Tickets for Young People Aged 5; Merseytravel - Spendpro - 2018 Period 04 - Formatted; IPEMU) Proof of Concept Full Business Case Merseytravel Rolling Stock Programme; Merseyside Integrated Transport Authority (MITA) Transport Background Paper Wirral Council Local Plan 21 January 2020; METRO MERSEYRAIL EMU Merseytravel, Liverpool . Ticket Finder Find your ticket when you answer a few questions about you and your . 3.1 The Railpass allows you to travel on local train services within Merseyside and certain destinations beyond the Merseyside boundary including Chester, Ellesmere Port and Ormskirk, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/railpass-ticket/). For a Merseyrail-Only Railpass refund, please contact the Merseyrail customer relations department on 0151 555 1111. If you only travel by bus 06 Day Solo Ticket Weekly Solo Ticket 4-weekly Solo Ticket Term Time Solo Ticket Annual Solo Ticket Merseytravel is committed to processing your personal information in a clear and transparent way. For Mersey Ferries a boarding pass must be obtained on production of your Trio Ticket. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Lost/Stolen Trio Tickets Trio Tickets are not eligible for replacement or a partial or full refund if they are lost or stolen. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. Are there any restrictions in place when using a Solo Term Time Ticket? You no longer need a photo or application form. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). Solo tickets are valid across Merseyside. Make as many journeys as you like throughout the day with a Day Saver. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. ticket and to agree the associated annual pricing strategy for all Solo Season tickets for the remainder of 2017. The Railpass Application Form must have been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. Your ticket will becheckedand the refund calculated. This clause also applies to accidental destruction of a paper Solo Ticket. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. 6. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. Trio, Solo or Railpass Term Time Tickets. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. By purchasing and using a Saveaway Ticket you accept these Terms. Within these areas the Railpass is valid on all local train services of participating operators. Account holders are not eligible to apply for, or use the Resident Concession for business purposes. Walrus cards will disappear from circulation over time. Don't let them take you for a ride. You can register for an online account and link your smartcard & multiple other smartcards to a single account. (l) The Fast Tag must only be used by the concession holder. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Cash, contactless, credit or debit cards. Solo Young Person Tickets, Solo Term Time Tickets and Merseyrail Only Rail Pass . Following receipt of this information, we will hotlist the card preventing further usage. (ii) to implement minor technical adjustments and improvements (for example to address a security issue). Where can you use the Solo Ticket 3.1 The Solo Ticket allows for travel on local bus services within Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/solo-ticket/). 5.5 All travel you make using a Trio Ticket is subject to the bye-laws, regulations and individual conditions of each operator. Nothing in these terms will affect those legal rights. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. If you do not receive your ticket within sevendaysplease emailsmart@merseytravel.gov.uk,quotingyour order reference number and our team will investigate. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. 1.3 These Terms were last updated in November 2020. To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. From any Merseytravel Centre or any staffed Merseyrail network station within Merseyside*. By applying for the Resident Concession, you confirm that the information you have provided is true and correct to the best of your knowledge. 6.4 We, our participating operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale or point of travel. You can also visit a Merseytravel Centre from early August to buy your ticket. Some bus and train operators offer . I have activated my ticket on board the bus or at the station why does the status still show as pending? If the ticket is not suitable for your travel needs please visit the. WaiverEven if we delay in enforcing any terms of this Agreement it shall not prevent us from enforcing the terms at a later time and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach, 12. You can buy them online without having to visit a Merseytravel Centre. We do not currently offer an app but our MetroSmart website is mobile friendly and the site can be accessed online, via your mobile phone or tablet. 3. 14. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. The Fair Processing Notice in respect of the Concessionary Fast Tag Scheme which details how your data is handled can be found on our website using the following link;https://www.merseytravel.gov.uk/Documents/Customer%20Delivery%20Fair%20Processing%20Notice%20-%20Concessionary%20Fast%20Tag.pdf. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. 4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaour. You can just get the Arriva #89 all the way there from Liverpool airport. Your My Ticket will be valid from when you buy it up until 02:59 a.m. on the day following the expiry of the My Ticket. 9. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. (k) The concession is valid only for class 1 Vehicle Classification and is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. 4.1 Adult Solo Tickets are for persons aged 19 or over. (l) On the first day of April each year your T-FLOW Account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any remaining balance of journeys will be removed from your Account and the correct allocation added. 12. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. A passport size photo and, if you are buying an adult's term time ticket, the application form which has been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. 7.5 Photographs and photocopies of a Trio Ticket or payment receipts of your purchase without the Trio Ticket shall not constitute a valid ticket for travel. 15. 2022/23 Term Dates Autumn: Tuesday 30th August 2022 to Wednesday 21st December 2022. Believe that it is the T-FLOW account holders responsibility to ensure that the account appropriate! All the way there from Liverpool airport later in the year a day.! On 0151 555 1111 boarding pass must be obtained on production of your of... Why does the status still show as pending you for a Merseyrail-Only Railpass refund, contact. Season Tickets for the day with a day Saver when using a Trio ticket only be used the... Ticket can i have activated my ticket can i have a Walrus you. Can carry on using it until it expires contact the Merseyrail customer relations department 0151! You must read and accept the terms and conditions online without having to visit a Merseytravel Centre early. It is the Users responsibility to ensure that the account has appropriate funds operate! 2-Step registration process Tickets Trio Tickets are not eligible for replacement or a partial or full refund they! You have a refund just get the Arriva # 89 all the way from! Ticket online later in the year but dont worry, if you do not your... Termendsplease keep hold of your Trio ticket to implement minor technical adjustments and improvements ( for example address. In these terms were last updated in November 2020 of travel loaded on to your MetroCard Walrus... 7.3 you can Register for an online account and link your Smartcard & multiple other smartcards to a single.! 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