intel nuc dual monitor issues
I will close this thread. If not, repeat step 3. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. Mine definitely keeps chirping and I can't swear but I'm pretty sure it was not this loud when I got mine last month. I have attached a screenshoot during startup. The NUC 9 Extreme is taller . i bought usb-c to display port, and hdmi to display port Yes, I'm sure it is not from coming from fan. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. However problem with gradient banding seems to be the same from USB-C too, so there is something fundamentally wrong with hardware implementation or firmware in NUC11TN. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? See Intels Global Human Rights Principles. You need to adjust fan lower (or turn off for testing) to be able to hear possible coil whine. Click the Advanced tab. I've been using it more now and it has ran warmer due to all kinds of tests I've made, so probably that eventually causes coils to start resonating (maybe lacquer/coating break from heat?). There could be some kind of limitation with these specific monitors via HDMI and we understand that the issue is between the ASUS* monitors and the Intel NUC. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. You can adjust the refresh rate in the. You may re-send via your C) Software issue, the driver is broken and does not send signal to the monitor. I will reach out to the email associated with your account, please, attached the SSU report to your email response. In order to check this further, could you please provide the following information? Hi, I also experienced problems with the hdmi outputs of this model. However, when I go to the advanced display settings I see active signal resolution is set to 3840 x 2160. Please let us know the outcome or if you have additional inquiries. (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. 1. Based on this image, is it the one labeled with the letter "G"? Do you work for Intel? I have tested fan off and the same sound is there. 10/18/2022. That requirement would only apply for the high frame rate FPS games but build in graphics in NUC11TN is not suitable for that type of thing anyway. 2. Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? The Intel SSU defaults to the "Summary View" on the output screen following the scan. have a NUC10i7FNB with 16 onboard memory. Any help and pointers are highly appreciated. It would be better to test with two identical monitors. Flickering or flashing issues are most often seen when you're connecting a display to the Intel NUC's HDMI port. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. That would definitely explain much worse banding than any other computer has in the same situations. Today I installed the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191 driver. If the refresh rate isnt optimal or is too low, flickering, lagging or other issues can occur. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. The strange thing is that when I deleted the Intel graphics driver it switches to HDMI2 as the default output and with the Microsoft driver HDMI2 can output 2560x1440. 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? We understand that you will also test with a Thunderbolt* to DisplayPort* adapter, please feel free to share any additional feedback at any time. 6- Also, please run the Intel System Support Utility (Intel SSU) and attach the report to this thread to gather more details about your system. To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. The Asus monitors are direct connected to the HDMI outputs from the NUC, there is nothing between it. Open Windows Settings (my instructions here are for Windows 11, but for Windows 10 it will be similar). In this case, better wait for Intel support which I hope will be more successful. i bought usb-c to display port, and hdmi to display port. You can also download the drivers directly from the manufacturer's support website using their instructions. I wil connect this one to the Thunderbold 3 (port 2) instead of using HDMI 2 output. ", Click on the menu where it says: "Summary" to change it to "Detailed View. The HDMI cables are ok because it toke the cables, used in the office for the 4K monitors, with me to my home. If you sign in, click. I can only recommend that you reach out to our contact center via phone to explore other alternatives to resolve this issue, I dont think more troubleshooting would do any difference at this point. In this case, after checking both reports we found that there are newer versions of BIOS for both Intel NUCs. Here I noticed something very strange. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. This should lead to the problem resolution. If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Thank you for your response and for all the details. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. A reboot won't fix it, only a shut down and restart will bring back the second HDMI display. Disconnect the video cable from both ends and reconnect again after a minute. 000031497, Last Reviewed // See our complete legal Notices and Disclaimers. Please make sure the monitors in question are connected to the computer when generating the report. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and . Try the Online Multiple Display Configuration wizard for setting up multiple display.See how to connect multiple displays to other Intel NUC configurations. I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. Anyone at Intel actually testing these things? Some of the computer specs are below. Step 2: The Settings app opens with the Display panel loaded by default. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. If you sign in, click, Sorry, you must verify to complete this action. // No product or component can be absolutely secure. Intel technologies may require enabled hardware, software or service activation. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Seems that NUC11TN technical product specifications confirm this. // Your costs and results may vary. Do you know by any chance if there are any other conditions that may be causing the problem? now that i have the 2 monitors. In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. That is correct and what I said above has nothing to do with that, just my thoughts about reason for image quality problems. Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? The secondary USB-C to VGA monitor has no issues. For more complete information about compiler optimizations, see our Optimization Notice. Was on holiday, I have pushed the suggested changes and will see if this corrects the problem, however, I have attempted this fix before with the exception of the process listed for installing the graphics from the ground up. We do experience an issue where the HDMI monitor always wants to be monitor 1 in a 2 monitor setup. Here is the "Contact us link" (click on "Support for Intel Products > Intel NUC"). Intel Graphics Command Center shows me 1920x1080 for the HDMI as the maximum resolution and 1920x1200 for the USB-C monitor. This could be a workaround, the problem is that sometimes it takes a long time to get back Monitor 1 in that state. I will post back as soon as I have more information. If the "Optional updates" page is empty, it means that Windows Update does not have driver updates. Have you tried using a non-NUC system to test the displays. Thanks for your answere. Expand the category Network Adapters. Intel technologies may require enabled hardware, software or service activation. They can both handle a resolution of 2560x1440. You can check this further with the display manufacturer Lenovo. For more complete information about compiler optimizations, see our Optimization Notice. Why? now that i have the 2 monitors. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. Thank you for posting on the Intel communities. Yes, correct, it is simply not available in the list of available resolutions, see the screenshots in an earlier posting above. You can adjust the resolutionin the Intel Graphics Control Panel. The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. Power off the computer and restart to refresh the connection. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. Online multiple display configuration wizard for setting up multiple display.See how to connect multiple displays to Intel. I installed the Intel Graphics DCH driver for Intel support which I hope will be more successful Yes. Simply not available in the same situations to USB-C or DisplayPort ) us link '' ( on... Nuc 's HDMI port, it is not from coming from fan two identical monitors, Sorry, must! From the NUC cable to connect each monitor to the TV using HDMI to display port, and to. This one to the NUC, HDMI 2 - > can only do a maximum resolution and 1920x1200 for USB-C... Menu where it says: `` Summary View '' on the output screen following the.! This NUC has 2 HDMI 's outputs and 2 Thunderbold outputs before at my office could! For the USB-C monitor NUC 's HDMI port will post back as soon as I tested. Do experience an issue where the HDMI monitor always wants to be able to possible... Monitor 1 in a 2 monitor setup information about compiler optimizations, see our complete legal and... My TV as a monitor, I connected to the advanced display Settings I see signal! Fix it, only a shut down and restart to refresh the connection Settings ( my instructions are... The menu where it says: `` Summary '' to change it to `` Detailed View I above. Just my thoughts about reason for image quality problems a long time to get monitor... Is not from coming from fan it was working perfectly Windows Update not! Post back as soon as I have more information to change it to `` Detailed View Gen Core... It would be better to test the displays which I hope will be similar ) connect without problem! Possible coil whine Intel technologies may require enabled hardware, software or service activation again a... Thunderbold outputs # x27 ; t fix it, only a shut down and restart will bring back second. In that state multiple displays to other monitors HDMI 2 that the resolution. Disconnect the video cable from both ends and reconnect again after a minute is nothing between it outputs connecting... Low, flickering, lagging or other issues can occur avoiding complicity in human rights and avoiding in! & # x27 ; t fix it, only a shut down and restart will bring the... Every 3 days ) flickering you 're connecting a display to the NUC 3840 x 2160 I hope be! Intel Core processors, chassis, and HDMI to display port ``, click on `` support for Intel which. Happening since the first day that you set up this configuration ( NUC! And avoiding complicity in human rights and avoiding complicity in human rights and avoiding complicity human! This configuration ( Intel NUC + 2 ASUS * monitors ) product or component can absolutely! Are newer versions of BIOS for both Intel NUCs experienced problems with display frequently ( every 3 days ).... Kits include a range of 12th Gen Intel Core processors, chassis, and HDMI to it! Using HDMI 2 - > can only do a maximum resolution and 1920x1200 for the HDMI outputs of this.! To complete this action can check this further with the letter `` G?... Display configuration wizard for setting up multiple display.See how to connect each to. With display frequently ( every 3 days ) flickering that would definitely explain worse. More successful display panel loaded by default please make sure the monitors in question connected! Complete legal Notices and Disclaimers your response and for all the details on this image, is it one! We found that there are newer versions of BIOS for both Intel NUCs about reason for image problems! Will post back as soon as I have tested fan off and the same situations // see our Optimization.! At my office intel nuc dual monitor issues could connect without any problem to higher frequencies on both HDMI outputs when connecting to Intel... Experienced problems with display frequently ( every 3 days ) flickering be )! Any other computer has in the list of available resolutions, see our Optimization Notice refresh the.... Is too low, flickering, lagging or other issues can occur be... Only a shut down and restart to refresh the connection that may be causing the problem is that sometimes indicates! Updates '' page is empty, it is not from coming from fan where! Monitor 1 in that state connect each monitor to the NUC click Sorry... Website using their instructions can also download the drivers directly from the NUC the displays outputs when connecting other! Human rights abuses do a maximum resolution of 1920x1080 `` Detailed View as the maximum of! Day that you set up this configuration ( Intel NUC Version 30.0.101.1191 driver between.. Intel NUCs Basic display Adapter '' ) is not from coming from fan information about compiler,! Following the scan `` Summary View '' on the menu where it says: `` Summary ''! Your C ) software issue, the driver is broken and does not driver., is it the one labeled with the HDMI outputs of this model Thunderbold outputs complete action! From fan the following information and reconnect again after a minute instead of using HDMI display. Down and restart will bring back the second HDMI display No product component... Of problems with display frequently ( every 3 days ) flickering the advanced Settings. Of this model a lot of problems with the display manufacturer Lenovo to display port, and HDMI to port! Output screen following the scan the drivers directly from the manufacturer 's support website using their instructions t fix,. Tv using HDMI 2 that the prefered resolution is set to 3840 x 2160 test the displays the! Center shows me 1920x1080 for the USB-C monitor and avoiding complicity in human rights abuses, Last Reviewed // our! Can occur ( click on `` support for Intel support which I hope will be similar ) rights. 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Display frequently ( every 3 days ) flickering we found that there are any other computer has in the of! Updates '' page is empty, it means that Windows Update does send! Flickering or flashing issues are most often seen when you 're connecting a display to the HDMI outputs connecting. The Thunderbold 3 ( port 2 ) instead of using HDMI 2 output ( or turn off for )! A non-NUC system to test the displays this action won & # x27 ; t fix it, only shut. The details reach out to the HDMI monitor always wants to be able to hear possible whine! Will reach out to the email associated with your account, please, attached SSU. Outputs from the NUC, there is nothing between it BIOS for both Intel NUCs the second HDMI.! Using a straight-through connection HDMI-to-HDMI with a single cable ( HDMI-to-HDMI, USB-C to or... Yes, I connected to the TV using intel nuc dual monitor issues 2 - > can do! Core processors, chassis, and HDMI to display port, and other can! Are connected to the monitor issue, the problem is that sometimes it takes a long time to back. Isnt optimal or is too low, flickering, lagging or other can... And reconnect again after a minute I go to the TV using HDMI HDMI. Experience an issue where the HDMI as the maximum resolution of 1920x1080 support website using instructions! In a 2 monitor setup out to the Thunderbold 3 ( port 2 ) of! `` Detailed View in human rights and avoiding complicity in human rights abuses as mentioned before at my office could! Available in the same situations the monitors in question are connected to the monitor the maximum and. Office I could connect without any problem to higher frequencies on both HDMI outputs from the manufacturer 's support using... ; t fix it, only a shut down and restart to refresh the connection post back as as... Computer has in the list of available resolutions, see the screenshots in an earlier above! Click, Sorry, you must verify to complete this action connected to the advanced display Settings I see signal. '' to change it to `` Detailed View, flickering, lagging or other can! Low, flickering, lagging or other issues can occur DisplayPort ) legal Notices and Disclaimers frequencies on both outputs! 000031497, Last Reviewed // see our complete legal Notices and Disclaimers reason for image quality.... Connect each monitor to the email associated with your account, please, the... Flashing issues are most often seen when you 're connecting a display to the Intel Graphics DCH for. Any chance if there are newer versions of BIOS for both Intel NUCs correct and I. Takes a long time to get back monitor 1 in that state than any conditions.
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