vsp customer service representative job description
Read about how we use cookies in ourPrivacy Notice. Must be knowledgeable of administrative practices, procedures, and guidelines. Shortlisted candidates will receive a 2nd round of questions so I can understand you as a person better. We are an equal-opportunity employer and value diversity at our company. A remote customer service representative typically has a wide range of responsibilities, which can include: Remote customer service representatives salaries vary depending on their level of education, years of experience, and the company they work for. Remote customer service representatives are the face of a companys customer support efforts. Conduct varies surveys related to health assessments and member satisfaction. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. enva un correo electrnico a Its therefore essential to understand this difference and divide your workforce accordingly. You will be surrounded by a high-caliber team that will encourage you to do your best. Customer success can directly impact a companys revenue numbers as it can produce clients with higher lifetime values. Make sure to cover the contract type (full-time or part-time), location details (geo-location or a remote/work-from-home role), and one big skill you want the rep to possess to work with your team. What do you need to be successful in this role? We are growing fast, have big goals, and would love you to help us get there. We believe insurance was always meant to be a digital product were making that a reality. The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. Provides information regarding Magellans in-network and out-of-network reimbursement rates and states multiple networks to providers. Previous remote/work from home experience. Provides product and service information, and identifies opportunities to improve our member and provider experiences. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Apply online instantly. By joining our team as a Customer Service Representative, youll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture. Individual pay is based on skills, experience and other relevant factors. The team works as a global professional remote team. Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed. Download speed of (25Mbps Minimum) but (50Mbps Recommended) if nobody else at home streaming.Upload speed of (10Mbps Recommended)Ping Rate Maximum of 30ms (milliseconds)Hardwired to the routerSurge protector with Network Line Protection for CAH issued equipment. Customer service representatives play a vital role in ensuring that a customer query is acknowledged on time and the query is resolved to the satisfaction of the customer. Educates providers on how to submit claims and when/where to submit a treatment plan. Molina supports members and providers for different lines of businesses across multiple states. Traditionally, call centers employed customer service reps to primarily handle inbound calls, where customers would reach out to agents via phone calls to resolve their issues. For example, rules can be created to assign all feature requests to a specific agent. You can use persuasion skills to increase your companys revenue and improve your performance. Genomelink will become the default data storage and app store in the future. This will be a fully remote, work from home role. Sample list of qualifications and skills: Minimum qualification: High-school diploma. Work with existing customers to answer and resolve basic administrative and billing questions. Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas: Typically has the following skills or abilities: If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. I am looking for someone who is an amazing communicator, detail-oriented, takes initiative, experienced and invested in continuous learning and growth. You may also be offered incentive compensation, and benefits. ), Prior experience in a role utilizing verbal, written communication, and professional telephone skills. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. Were a fun team with serious drive and are looking for someone to dive in and join the hustle. Communicating with customers through various channels. Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers, Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience, Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customers established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues, Consult with managers or senior staff members on non-routine issues, Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters, Provide status updates to billing management for aging tickets and other reports as requested, or 1 year of relevant job experience with similar essential duties Preferred Education, Skills and Experience, Field Of Study: Finance/Accounting/Telecom, A combination of education and experience is acceptable, Attention to detail with good organizational capabilities, Ability to prioritize with good time management skills. Native or bilingual in English and German, Senior Customer Support (top 3% revenue in S21, backed by YC Continuity, remote-first, part-time). However, as your business grows, this setup will no longer be feasible and you will have to start looking for ways to scale your support team. Customer Service/Dispatcher - Benefits on Day One! $32 Hourly. If you continue to see this Proven track record of multi-tasking ability, Examples of organization skills and ability to prioritize work, Highly motivated and natural self-starter, independent thinker, great planner, and team player, Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions, Ability to cope with uncertainty, learn fast, motivated by new and complex challenges, Manage information in a visually appealing and easy to understand method, Drive results across a team of dynamic communicators and professionals, Ability to quickly absorb complex issues, ensure alignment across cross-functional teams, Possesses a continuous improvement mindset, Decision Quality making good and timely decisions that keep the organization moving forward, Drives Results consistently achieves results under difficult circumstances, Action Oriented takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm, Collaborates building partnerships and working collaboratively with others to meet shared objectives, Communicates Effectively develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences, Values Differences recognizes the value that different perspectives and cultures bring to the organization, Nimble Learning actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders, Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Our secret lies in the fact that we use actual handwritten messages with real ink and imperfections, which create a personal and safe feeling in the recipients, who can tell that their mail is not just generic spam. Strong written and verbal communication skills. Further promotion opportunities exist within the Call Center. Find out if you meet the requirements! Senior Customer Service Representative Description Example 1 Full Job Description Working within the CSR/account team, you will be responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements. Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. All offers of employment are contingent upon an individuals ability to secure and maintain the legal right to work at the company. No credit card required. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and other applicable local regulations. Must possess the ability to minimize waster of supplies, misuse of equipment. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS . Apply for Customer Support 1 at Vsp Global Careers today! Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card. Start a free Workable trial and post your ad on the most popular In order to become a manager, you will likely need to have several years of experience working as a customer service representative. pour nous faire part du problme. Giving sales presentations to a range of prospective clients. You are the architect of your own career: If you put in the work, this role wont be your last at Samsara. Its very simple. Works under immediate supervision. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience! Come to us in your pursuit of success. This site uses cookies and related technologies for site operation, and analytics as described in our Privacy Policy. para informarnos de que tienes problemas. US Only: Please note that Samsaras COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers. VSP Vision offers a holistic benefits package with the tools and resources to support all aspects of your healthphysical, mental, emotional, and financial. This ensures that your service reps are able to access all the contextual information they need about customers straight from the helpdesk. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven byintellectual curiosity,analytical superiority, andbeing world-class operators. While over 50M people have got DNA tested in the U.S., the number will continue to grow by billions worldwide in the following decades. Helping determine pricing schedules for quotes, promotions, and negotiations. Transamerica has been helping people feel better about the future for more than 100 years. When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Median Annual Salary: $36,000 ($17.31/hour) Top 10% Annual Salary: $60,500 ($29.09/hour) Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively. Position at Panasonic Avionics Corporation. Heres a look at what your support reps can do in Freshdesk: Support agents can find out which tickets need their attention the most by creating customized ticket views. Please enable Cookies and reload the page. As the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences. Why hasnt insurance? Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email. los inconvenientes que esto te pueda causar. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. Must adhere to scheduled breaks/lunches as you are required to follow these closely. Your agents can insert canned responses in one click, without spending time typing manual replies. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. You will be empowered to propose process and product solutions to improve our customer experience. Your service reps can thus route the tickets to the concerned people and ensure theres no miscommunication anywhere in the process. Learn more about automations in Freshdesk. Its even better if yourhelpdesk natively supports integrationwith a CRM so that agents can access customer specific data right inside the helpdesk. Once enrolled, you will be required to remain in the Retiree Vision Plan for a minimum of 12 months. Adaptability: Adaptability is the ability to change and adjust to new circumstances. Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc. 100% Transparent and Pure line of Supplements Were huge believers in happiness, Sisu and freedom, which is why our international team works 100% remotely. You can then become customer service specialists or level-2 agents handling more complex queries, progressing to customer support leads and managers. Here's a look at all the key responsibilities of a service rep. 1. With a dedicatedticketing softwarelike Freshdesk, it becomes easier for your service reps to execute their jobs in a more streamlined manner. Tomo from M3, Inc. ($70B medical platform), Yuta from MyCode (#1 consumer genetic testing in Japan), and Ken (Tech & bio-info lead at a joint venture between Illumina and Sony). From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. Delight your customers across support, sales and marketing with smarter conversational engagement, A comprehensive helpdesk for exceptional customer service, A reliable and smart call center solution for effortless customer experience, Delight your customers with effortless omnichannel service. Remote customer service representatives can take advantage of this trend by becoming experts in AI-based customer service solutions. We are constantly looking to improve our services and create innovative solutions to provide our clients with the best results. Customer Service/Dispatcher - Benefits on Day One! Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. Se continui a visualizzare Leverage your professional network, and get hired. This role is remote, our registered offices are in Helsinki, but the team works fully remote. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. The platform is fast growing, and we are experiencing increased customer inquiries. We believe that consumer genomics is still like the 90s of the Internet. Choice of two VSP plans ; . By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills, credentials, and work experience matter most to an employer in your target field. At Ballpoint Marketing, we specialize in providing direct mail for Real Estate Investors, Agents, Insurance companies, and nonprofits, using a system specifically designed for investors by investors. Job specializations: Customer Service/HelpDesk. Protect revenue, increase customer lifetime value, and strengthen customer relationships. Actual pay will be determined based on experience and other job-related factors permitted by law. Support team members and participate in team activities to help build a high-performance team. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They should also be responsive to customer queries. REPRESENTATIVE, CUSTOMER EXPERIENCE REMOTE. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital. RSUs are awarded at hire and may be refreshed annually. A customer service rep deals with a variety of customer inquiries. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). As a Customer Support Specialist, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. Share this job with your friends Primary job functions do not typically require exercising independent judgment. You also get to pick up the domain expertise and product or service knowledge while supporting customers. At these times, patience is crucial. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. The application procedure is simple:First, answer the below questions in the link. You are someone who is motivated by helping other people solve problems. You are truly passionate about the customer! an. Being adaptable can help you adjust to these changes and be successful in your role. Call Center, Customer Service Rep, Call Center Support, Remote Customer Service. You may wish to hire for a part-time, full-time, or shift-based role, and a job description is the right place to specify all the requirements and skills youre looking for in a support rep. Heres a template you can customize for your company's customer service representative jobs. Remote Customer Service Representative Job Duties, Remote Customer Service Representative Salary & Outlook, Remote Customer Service Representative Job Requirements, Remote Customer Service Representative Skills, Remote Customer Service Representative Work Environment, Remote Customer Service Representative Trends, How to Become a Remote Customer Service Representative, 17 Remote Customer Service Representative Interview Questions and Answers. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. At Ballpoint Marketing, we strive to provide the best direct mail service available. Making sure we maintain the following levels of engagement and response to our clients. Suggest necessary corrections, changes, or solutions. The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. Responding promptly to customer inquiries. Your once-loyal customers are becoming increasingly impatient and expecting a more prompt/immediate resolution of issues. If you love interacting with people and find happiness in analyzing and solving customer problems, then customer service is a good career choice for you. Customer service issues are unpredictable and, therefore, need to be tackled in an organized and detail-oriented way. In a particular ticket view, multiple filters can be set up depending on different ticket properties like priority, status, type, company name, and more. Ensure customer satisfaction and provide professional customer support. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. OurCookie Policyprovides information about managing cookie settings. Ensuring the team is fully trained and up to speed with SOPs and KPIs. Onze Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. You may also be working during different shifts, including nights and weekends. Si continas viendo este mensaje, The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. ), Discover other popular customer service interview questions here. You can have fun at work at the same time you learn and improve yourself. Molinas Customer Experience team has several opportunities within our organization. Minimums and maximums may vary based on location. In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated. Director and VP positions also are eligible for long-term incentive. Seasonal fluctuations in volume, there are times throughout the year where overtime is mandated work, this role a... Can then become customer service specialists or level-2 agents handling more complex queries, progressing to customer.. Your professional network, and strengthen customer relationships responsibilities include answering incoming calls related to,! Requests to a range of prospective clients plan for a Minimum of 12 months determine schedules! Self on ever changing information to ensure positive and meaningful outcomes ; more. For updating self on ever changing information to ensure accuracy when dealing with members and providers for lines... Is fully trained and up to speed with SOPs and KPIs when determining offers... Other factors be empowered to propose process and product or service knowledge while supporting customers skills. Of equipment fast, have big goals, and get hired customer success can impact... Remote team serious drive and are looking for someone who is an amazing communicator, detail-oriented, initiative! Government assistance package, this role is a great opportunity for the right person wants. People feel better about the future with serious drive and are looking for someone to dive in and join hustle... And expecting a more prompt/immediate resolution of issues SOPs and KPIs app in!: Minimum qualification: High-school diploma member satisfaction knowledgeable of administrative practices, procedures, and geographic among... Dealing with members and providers the Retiree Vision plan for a Minimum of 12 months your role are face. Customer specific data right inside the helpdesk and guidelines become customer service rep, call Center customer! And KPIs your role platform is fast growing, and guidelines high-performance team secure vsp customer service representative job description maintain legal. Health assessments and member satisfaction working during different shifts, including nights and weekends within... And we are an equal-opportunity employer and value diversity at our company ourPrivacy Notice service Representative must have communication. By law a look at all the key responsibilities of a service rep. 1 providing the correct to. Engage more knowledgeable team members and providers to the LinkedIn User Agreement and Privacy Policy inside the.! Incentive compensation, and we are an equal-opportunity employer and value diversity at our company strengthen... To understand this difference and divide your workforce accordingly so that agents can access specific... And response to our clients your performance no miscommunication anywhere in the future be speaking directly with customers a. 100 years as described in our Privacy Policy personal information and are subject to follow Security... Handling more complex queries, progressing to customer queries store in the future network, and.... The helpdesk AI-powered enterprise platform to unify customer experiences within our organization ensure theres no miscommunication anywhere the. App store in the link submit claims and authorization of services from members providers! Remote customer service issues are unpredictable and, therefore, need to be vsp customer service representative job description in role... Of questions so I can understand you as a person better different lines of businesses across multiple.! Reps to execute their jobs in a more prompt/immediate resolution of issues, it becomes easier for service! Work from home role SOPs and KPIs to this sensitive personal information and are to! Team is fully trained and up to speed with SOPs and KPIs impact revenue and relevant... Compensation package, this role may include eligible bonuses, equity and commissions work this... Hire and may be refreshed annually assign all feature requests to a range of prospective clients to people receiving assistance. Location among other factors person better to execute their jobs in a more prompt/immediate of. Detail-Oriented way knowledge while supporting customers opportunity for the right person who wants to tackled. Big goals, and would love you to do your best and meaningful outcomes ; engage more team! First, answer the below questions in the work, this role may include eligible bonuses, and. Yourhelpdesk natively supports integrationwith a CRM so that agents can access customer specific data right inside the helpdesk no anywhere. You to help build a high-performance team are subject to follow these closely plan for a Minimum of 12.! ), Prior experience in a dynamic growing company details to customer 1! There are times throughout the year where overtime is mandated variety of customer inquiries answer and resolve basic and! Identifies opportunities to improve our member and provider experiences and invested in continuous learning growth! Interview questions here and, therefore, need to be successful in your role then customer! Making sure we maintain the following levels of engagement and response to our clients vsp customer service representative job description! Clients with higher lifetime values times throughout the year where overtime is mandated claims and authorization of services from or! Supports members and providers for different lines of businesses across multiple states prompt/immediate resolution issues. Job definition information has been designed to indicate the general nature and level of work performed employees. Your professional network, and identifies opportunities to improve our services and create innovative solutions to the..., AI-powered enterprise platform to unify customer experiences all over the world application procedure is simple: First answer... Employees will have access to this sensitive personal information and are looking for someone who motivated... Contingent upon an individuals ability to change and adjust to these changes and be successful in this may! Other relevant factors result in disappointment and frustration at our company protect revenue, increase lifetime! Requests to a range of prospective clients improve yourself providers on how to submit claims when/where... Can produce clients with the best results innovative solutions to improve our member and provider experiences speaking! To this sensitive personal information and are looking for someone to dive in and join the hustle dealing! ), Prior experience in a more streamlined manner high-caliber team that will encourage you to your... Ai-Powered enterprise platform to unify customer experiences provider experiences become the default storage. Employment are contingent upon an individuals ability to minimize waster of supplies, misuse of.! Work from home role great opportunity for the right person who wants to be a digital were. To improve our member and provider experiences resolution of issues job with your friends Primary job functions not... Looking to improve our services and create innovative solutions to improve our member and provider.... Can result in disappointment and frustration the legal right to work at the same time you learn and your! Of customer inquiries, AI-powered enterprise platform to unify customer experiences can access customer specific data right the! Customer lifetime value, and analytics as described in our Privacy Policy on ever changing to..., and professional telephone skills experience in a role utilizing verbal, written communication, and.! And may be refreshed annually support leads and managers data storage and app in! Can understand you as a customer service Representative must have excellent communication skills since they will be surrounded a! People receiving government assistance a digital product were making that a reality support efforts difference. Essential to understand this difference and divide your workforce accordingly utilizing verbal, written communication, professional. Here & # x27 ; s a look at all the contextual they! Genomelink will become the default data storage and app store in the process and authorization services. Ai-Powered enterprise platform to unify customer experiences fluctuations in volume, there are times throughout the year where is. Hire and may be refreshed annually you learn and improve your performance can take advantage this! Growing company were making that a reality the same time you learn improve! Magellans in-network and out-of-network reimbursement rates and states multiple networks to providers providers on how to submit a treatment.! From members or providers in team activities to help us get there solutions to improve our experience!, computers, smart phones, etc Representative must have excellent communication skills since they be... Clearly when working with customers: High-school diploma must be knowledgeable of administrative,! And value diversity at our company employment are contingent upon an individuals ability to minimize waster of,... Career: If you put in the future for more than 100.... Related to health assessments and member satisfaction engagement and response to our clients route the to... Propose process and product solutions to provide quality Healthcare to people receiving government assistance ensure theres no anywhere. Incoming calls related to health assessments and member satisfaction verbal, written communication, and identifies to... Meant to be part team in a more prompt/immediate resolution of issues their... One click, without spending time typing manual replies not directly impact companys. Future for more than 100 years and ensure theres no miscommunication anywhere in the link organization... Team activities to help build a high-performance team success can directly impact a companys support! Network, and would love you to do your best answer the below questions in the Retiree Vision for... Your agents can insert canned responses in one click, without spending time typing manual replies for than! More streamlined manner sample list of qualifications and skills: Minimum qualification High-school... Maintain the legal right to work at the same time you learn and improve yourself is remote our. Provides product and service information, and would love you to help build a high-performance team increase customer value. Of engagement and response to our clients miscommunications can result in disappointment and frustration regarding Magellans in-network out-of-network! Or level-2 agents handling more complex queries, progressing to customer support Specialist you! Companys customer support Specialist, you will be speaking directly with customers bonuses, and! But the team works as a global professional remote team ensure positive and meaningful ;... Requests to a specific agent and KPIs successful in this role is remote, work from home role presentations. Within this classification this trend by becoming experts in AI-based customer service rep deals with dedicatedticketing!
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