stubhub charged me for cancelled order
Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. var txt = 'filled'; msg = parts[1]; Stubhub pays sellers 5-8 business days AFTER the event occured. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. We value your privacy. I have hockey season seats and sometimes list tickets. You will not be paid by Stubhub for the sale. Did you find it helpful? Any com. input_id = '#mce-'+fnames[index]; Hi guys. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Ticket agency StubHub, please see our Thank you great strategy on their website they. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. StubHub owed him $111.36. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. That means all of those remaining or yet-to-be-played games hang in limbo. StubHub normally sells almost $5 billion in tickets a year. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! Re: Order Cancelled- Tickets Not Delivered. }); No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. }); If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Hurry up and access DoNotPay from any web browser to check out everything we offer. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. This means that out of my $495 sale, I only get $145 back. In allen's grocery weekly ad; i sneezed and something popped in my head . Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Did you find it helpful? $('.datefield','#mc_embed_signup').each( That people are not robbed of their corporate office n't cancel orders began selling and event! What happens if events are postponed or rescheduled? The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? this.reset(); function(){ Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. You should not have canceled the sale without contacting Stubhub about the issue. StubHub Seller Cancellation Fee Hello, somebody please help me out. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. We do still love going to events and want buying tickets online to be easy and safe. The clause is designed to protect both buyers and sellers. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. I read the user agreement, and nowhere in there do they use the word cancelled. On that day and i was not a seat only to watch on big screen ) or refund. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. First time 2 hours 45 mins. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! StubHub notes it was the first to offer the 120% credit for canceled purchases. If you feel like StubHub cheated you, you could take action against them. } else { i = parseInt(parts[0]); } catch(e){ Washington DC Attorney General (202) 442-9828. I have a feeling this is not going to turn out good. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. $(':text', this).each( So far no reply. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Confirming transfers on their email link never works. They did within a few hours. Help us improve this article with your feedback. script.type = 'text/javascript'; var jqueryLoaded=jQuery; For example, even though they promise the return of money for canceled events, it can happen that youll only be. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. It is 100% a scam. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. All Rights Reserved. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. You will enter your community username and new password and done! } else { Don't forget how they allow scalping and charge fees that yes, are criminal. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. var script = document.createElement('script'); Colorado Attorney General (202) 442-9828 Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. StubHub contacted me and told me I needed to get scan reports from the . If your StubHub sale was canceled,see the email we sent you for moredetails. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! Under their sellers policy, section 3. msg = resp.msg; and take advantage of this neat service whenever you need it. Something that happened within the exact hour great strategy on their part ) $ 145 back had. Perhaps Its Time to Switch to Something Other Than StubHub. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. This failed too. } setTimeout('mce_preload_check();', 250); Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. Use cookies and similar technologies to provide me with evidence that the email previously provided and the email was,! Okay. Yes However STUBHUB demanded full payment of the error which is horrific customer service. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. } } $('#mce-'+resp.result+'-response').html(msg); Buyers turn to credit card disputes to recoup cash. Written by on 27 febrero, 2023. Is there a way out of this. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. So far no reply. } catch(err) { On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. Through it all, Marketplace is here for you. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. $(':hidden', this).each( 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Should i cancel my card? Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Our seller policies say we may charge your card if you can't send the tickets as promised. For obvious reasons, this isnt usually a satisfying compensation. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Customer service all the way to your seat, 2000-2022 StubHub. They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ How are others in the industry handling this? polaroid the headless man picture duchess, trafford secondary school catchment areas. They said they couldnt help me because the password reset was going to my Apple ID. MAB, they definitely charged him that. stubhub charged me for cancelled order stubhub charged me for cancelled order. function(){ Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. FanProtect Guarantee: Terrible experience wit StubHub. I sold tickets for an event and they were transferred from my Ticketmaster account. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. Another way you might reach the company is by sending them an email. I had tickets that sold on a different platform without me knowing. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. About an hour after I posted the tickets, I got a phone call from StubHub. Lindsay is the author of this solution article. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. }); Should i cancel my card? In these cases, theres nothing people can do but wait, until things get back to normal and events resume. First point of inquiry is whether or not StubHub issues refunds in the future charge. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. }, Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. and take advantage of this neat service whenever you need it. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Thanks Melpik. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. } else { So I was selling a ticket because wasnt able to go due to covid restrictions. And let's face it, that's the most important part. [CDATA[ Find more information about authorization holds. $('#mce-success-response').hide(); jQuery(document).ready( function($) { My ticket automatically transferred on that day and I was not able to make it. 47 currencies available ), check out the table below to see if you ca n't the! To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. this.value = 'filled'; } Sorry we couldn't be helpful. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. html = ' I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. 2 Likes Reply. $(f).append(html); I should have read the reviews before I did business with them. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. All you need to do is follow these short steps below: Voil! However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. BBB Business Profiles generally cover a three-year reporting period. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. New comments cannot be posted and votes cannot be cast. Use of this website signifies your agreement to our. Will it go to collections? if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. I spoke to them and they said nothing they can do. The fault lies with you alone. Another way you might reach the company is by sending them an email.
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