ef tours lawsuit
Now I've fought this as much as I could. B)there are about 1,000 people in the building and I have yet to see anyone that wasn't white as the driven snow. Please read on for additional coverage details, as well as deadlines to purchase each Global Travel Protection plan. If you wanted a refund, there was a fee. The school uses them for all there spring break trips and this is very disappointing that they are doing this to us. :? If any location(s) included in the groups itinerary is newly designated as a Travel Advisory Level 4 by the U.S. Department of State; or a U.S. federal or state governmental authority has newly imposed a travel ban to your destination, or newly issued an order requiring a self-quarantine for travelers in your group upon arrival to a location on your itinerary or upon return home from a location on your groups itinerary; your Group Leader or the individual traveler will have the same Peace of Mind options set forth above. Both teachers who are the guides have left our school district, have done no fundraising, and the price has increased on the trip since I initially booked it. There was a fellow passenger who had caused a few problems earlier in the trip and later on the trip, threatened me on the bus (literally cornered me in the back seat) and nothing was done. Best Day Ever: Tokyo opens a world of possibilities. My signature was on paperwork for a trip THIS July. I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. Were covering: Desired outcome: if this is how they treat us before the trip? Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). We were offered a wait and see attitude for the following year 2021 . . His high school in the Parkway school district decided to book the tour through EF Educational Tours. Why is no one investigating them for fraudulent business practices, deceptive practices, false advertisement, etc, etc, etc?? 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Cost: $490* And, this hotel was a truck stop on the M1. My contact has always been through the group coordinator Mary Pope. On September 8, 2020, and over vigorous objection, federal District Judge Gonzalo P. Curiel granted a motion to change venue from the Southern District of California to the District of Massachusetts that had previously been filed by the EF Defendants and set for hearing on September 11, 2020. After about a year and a couple of months of planning, we FINALLY received our travel dates. To be eligible, the traveler must enroll on a tour at least 110 days prior to the scheduled departure date. If a traveler is diagnosed with COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the traveler throughout the duration of any on-tour quarantine period: If a traveler or group is not diagnosed with, yet is required to quarantine on account of, COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the travelers throughout the duration of any on-tour quarantine period: The COVID Care Promise applies to tours departing on September 30, 2023 or earlier. Yes, even though quarantine is a covered reason for a full refund, EF Tours CHARGED members $$ a significant amount of money thus negating a full refund. Nonrefundable fees are outlined in EFs Booking Conditions. I have traveled extensively with Expedia, always buy travel insurance, and am covered for any thing, from war to terrorism, to a pandemic. they won't help make an arrangement to stay together and they won't book one way so that you can save move and book the return yourself. . EF tours do not want to speak to me to accommodate my child's travel to join the EU trip after taking $6000 from me Readymade tours At present, EF Ultimate Break offers over 70 readymade tours for countries across the world. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. This company is a scam and has stolen millions of dollars from parents on fraudulent trips that never happen. HOW CAN THIS BE LEGAL??? Imagine being in London not able to tour anything because you don't have the proper tour bus that you were promised?? Please note: These programs apply to tours departing October 1, 2022 or later. Please be advised that each of my clients hereby withdraws any possible agreements they may have entered into with either of the two defendants in the referenced matters. The number of travelers in each group is capped at 14-38, and small group tours only . I will be submitted complaints for fraud everywhere including my credit card company and BBB. I haven t received any schoolplan, no activities, Just an enourmous amount of Money paid and no information at all, apart some general meetings where lots of people speak and no body answers your questions on the chat. EF Tours was contacted today also and there response was they aren't responsible for the insurance company. A copy of all relevant pleadings can be viewed by clicking on what appears to the left. The non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours provides a cash refund for trip costs paid to EF Educational Tours for cancellation prior to departure. My son is (or perhaps was) traveling on an EF tour this summer with a very small group from our high school. EFs 2022 Global Leadership Summit The best part is, the voucher is valid through September 30, 2022, which means you and your family have more than two years to explore all of the possibilities and choose the experience thats right for you. I just felt like it should have been planned better. This plan includes Trip Cancellation coverage. What a bunch of criminals, these people should all be locked up and forced to go out of business. Ms. Alaina Kommer from Grant High School does only think about herself and her travelling experience. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. They informed me that my type of service is not recognized and I would not be covered. When something goes wrong, you thing you are covered. This is the biggest scam ever. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. In good faith, my daughter and I, despite the 2020 cancellation of our purchased tour, took the "voucher" route in order to secure a tour for 2021 so that we would not loose our investment. UPDATE ON EF CASES AS OF 2:00 PM PDST FEBRUARY 5, 2021. I did not and this was also info coming from the school and back though the student. as the premier companies. 3. This is morally and ethically wrong. With Genesis and Atomic blocks, you can build beautiful, powerful websites in minutes with our robust theme framework and professionally-designed sections and layouts. As you can imagine the difference between 0 and 55 is immaculate and only caused problems throughout the entire trip. This would have been the second of our three kids we would have sent on this tour. Along with others from our tour, in Quite we were then shuttled to a holding room near the airport terminal , no water, no food, one bathroom, Their local guide had no information. I booked a trip with our homeschool "trip club" to do EF's Great Britain tour with a 2 day extension to Paris. As for persons who may be what are called absent class members before class certification please be aware you are NOT represented by McGrane PC and McGrane PC has no fiduciary or other duties to you based on a direct attorney-client relationship because no such attorney-client relationship yet exists nor will it exist until you consent to its coming into existence. Get connected We're here to help. v. EF Institute for Cultural Exchange, Inc., et. steer clear of this scam! This is a class action lawsuit for monetary and equitable relief arising out of Defendants' . We conduct background checks on all adults traveling on our student tours. Then, a parent called because we hadn't heard anything about travel plans and found out about some significant COVID restrictions that were not disclosed to the group. Trip delay coverage Thats why as the world changes, so do we. They also charged me $189 for insurance I declined. I was just on an EF tour to Portugal and I can honestly say it was horrible. My mom had to put hotel rooms for 30 students in her credit card. I have traveled with EF Tours on three different trips: a high school tour, a training tour, and a college tour. If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. This was saddening but completely understandable. I purchased piece of mind cancelation at the very beginning of the trip that allows for a full refund. EF Go Ahead Tours Call 800-590-1161 . Our school will be traveling with three other schools from different parts of the country. Mr. Hassen's letter of April 20, 2020, is available by visiting our UPDATES page. Have had 2 separate travel experiences with EF. Initially after this situation occurred a person from the company called me to get the story (since I immediately reported it to the tour director when I got off the bus) but never heard from him again. I want all of my money refunded as it is the right thing to do. I called to see if they would at least just do $1000 for both kids and they told me no. UPDATE ON EF CASES AS OF 1:30 PM PDST April 21, 2020. The trip was rescheduled for August and was later. Dedicated Emergency Service and Incident Response Teams I understand that Will told her she should have received a discount but in a case like this where she became a chaperone at the very last minute, there is nothing we can do. Refusal to refund refund after they cancelled tours! Peace of Mind Program I will be escalating the complaint throughout our school and to the district so that these types of trips are no longer allowed through the school where EF Tours has access to millions of kids and their families giving the pitch of a once in a lifetime experience of travel only to cheat us out of our money. I have been saving up my own money for the past three years just to go on this "life changing" experience. Trip Interruption coverage use of a redeem voucher button is already something . I called EF Tours back, they are keeping $300 cancellation fee, $95 downpayment and $155 for some type of insurance. Background checks on adult travelers Recently I was notified by EF Tours that my child was cancelled from the tour after paying off almost whole trip price. Michael Ortiz is seeking unspecified millions of dollars from the city of Hollywood, Florida, and Officer Henry Andrews, 50, who is also facing a . So, even the itinerary is a lie! Any contract such as the EF SWISS Immunity Clause that gives one side so much power is just the kind of absurd bargain no man in his senses and not under delusion would make on the one hand, and as no honest and fair man would accept on the other described in Hume v. United States (1889) 132 U.S. 406, 411; see also Harper v. Ultimo (2003) 113 Cal.App.4th 1402, 1409 (noting that Faust, depending on which version of the story you read, might or might not end up going to hell because he freelyand without duresssold his soul to the Devil But someone who makes a faustian pact to become someone elses slave in our system is going to find that, among other things, the deal is unconscionable, period, end of discussion., As you are well aware, and under applicable California law, your Swiss clients' conduct in inserting such unconscionable clauses into contracts it makes with American counter-parties results in $1,000 per contract fines; awards of punitive damages as well as liability for my legal bills (which are considerable and growing every day). As the coronavirus outbreak continues to ripple across the globe, a proposed class action lawsuit has been filed over an educational travel companys alleged failure to issue sufficient refunds for canceled student tours. I don't understand how they can keep any of our money, let a lone $500 each. I am out of $4,200.00, what is EF Tours out of??? It caters to young and older travelers, admitting anyone from age six and above (under-age travelers accompanied by adults). We did not have enough free time (which we were promised). the unforeseen. Avoid at all costs! Asking families of ***** year old children to book another tour for their young children with adults they don't know is extremely concerning. 3:20-cv-00508-gpc-blm stating: "Dear Mr. Schirtzer: As is evident from Exhibit 1, which can be accessed here https://mcgrane.egnyte.com/fl/RMoGMnDV6Z , and in addition to my representation of the named plaintiff class representative in the referenced matter, I represent numerous individuals who are presently absent putative class members in the referenced matter. EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. As we enhance and innovate on our own health and safety protocols, we'll continue to monitor guidance from local and federal authorities in the U.S. and internationally. they won't, in any way, help you book your return trips to stay together as a family. So they offered vouchers that were only good for up to 18 monthsUP TO 18 MONTHS! (This allows us to partially cover costs related to non-recoverable payments to our suppliers our staff and the investment we have always made and continue to make in itinerary date and destination flexibility.). I overlooked all that because it was time spent with my daughter. Seems a little steep for cancelling a trip that is still almost 2 years away. Their contact information can be found in the complaint below. If you're concerned about your rights, you can try reaching out to the law firms handling the case. The day before trip, we were told cancelled due to civil unrest. 4. That's all fine and dandy, but we signed up for THIS July. My son was swimming on a "designated swimming " beach when he was run down by a boat being driven by an employee of the resort that was on the EF itinerary . If not resolved I will go through my lawyer. They simply answered the phone, we provided the tour, dates and names of our family members and paid a deposit for each of us. This program was created to provide the safest possible tour experience for our customers. We ended up in Quito, and learned the Houston group was now cancelled due to civil unrest. lawsuit against Defendants EF Education First International, Ltd. ("EF International"), EF Institute . From: Emilia Hovestadt Our group leader and another chaperone attending the trip tested positive for covid and were unable to attend. Travelers missing any payment deadlines must pay any incurred late fees to qualify for this program. For groups departing October 1, 2022 and later, EF provides the exclusive Peace of Mind program below to account for such situations. v. EF etc. If you booked a trip like this as an adult, you would scream from the rooftops for a refund but since these are kids, apparently EF doesn't have to listen because there will be another crop of unsuspecting students waiting to go next year. Out of that $550, $95 is the none refundable deposit but come on, the rest if ridiculous, especially when the cancellation request is made OVER A YEAR in advance. Policy terms, conditions, and exclusions apply. I called EF to try to stay behind with them or re-book, as this was a science expedition they saved for together as a an 8th grade graduation trip. however, in the 2 weeks that we were enrolled we had made payments amounted to $800. WE never want to travel with EF again and this is not acceptable. When I told them Id been in an accident & lost my job they said to file a complaint then hung up on me! These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. We bottled some of this events magic in our student Summit video recap. Original departure date 7/13/2020 The first thing to keep in mind is that there are alcohol restrictions with these tours. It was necessary for a family member to go to Costa Rica. However, we are no longer traveling. One thing is guaranteed. What I didn't understand was the fact that they also charged $155 for some type of insurance (which is not apart of their cancellation fees). Beware. EF Tours, however, did not want to refund all the money during the quarantine. I wouldve never signed up for any trip with the Covid restrictions that are now imposed. The 2020 trip was canceled due to Covid. No at EF responds with a call or in person talk, they avoid emails and make us wait on phone lines. That's sort of a release, isn't it? They also facilitate communication between travelers and families in the event of an emergency at home. Paid full price with insurance.The trip coordinator was a personal friend Mary Pope. The Global Travel Protection Plus planprovides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. I am a senior citizen and cannot afford that loss or afford to wait any further for the refund. Not only could we barely keep up with the tour guide, but we could not hear him due to he gigantic group and we had to stop every 5 minutes to make sure the entire group was there. EFs Emergency Service & Support Team is available 24/7 to resolve any issue, from a missed flight to a lost passport to more serious on-tour incidents. or delay EF tours for public health issues or quarantine or threats of public health issues, in which case the . Trip Cancellation coverage There are several hidden fees which totaled $1,300! UK prioritizing Ukraine people over my Tourist VISA. 15.06 and a full or partial refund pursuant to 940 C.M.R. Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2. Anyways, we were told the new trip was "similar/almost identical" to the one we had signed up for, but there would be no extension to Paris and it would be 2 days shorter. Cancel for Any Reason** The trip was booked for June of 2019. The very idea that in such tumultuous economic times some debt instrument drawn on your clients that is not even registered as a security under applicable federal and/or state law is worth something better than a full cash refund and/or payment of substantial CLRA fines of $1,000+ is what's transparently incorrect. A freaky feel to it. Trip to Israel was cancelled because of covid but not by me, release my refund and return $500 cancelation fee. Now she is moving on to college. IS this the only forum about this place? This is meant to help provide a safer tour experience for all travelers, and is a similar process to what many school districts implement for adults who volunteer in schools or chaperone school activities. Sign up for ClassAction.org's newsletterhere. They simply refuse to refund your deposit. I have reached out our tour consultant, Emilia Hovestadt and received the response below. Also told cancellation fee is now $400 not the $300 listed. Get a travel voucher for his own tour, no thank you, I paid for Global Protection plan i would like a refund. We wanted to go to Israel and 2 other countries. The plaintiff alleges, however, that EFs communications to consumers regarding refunds have been inconsistent and caused utter confusion as to what relief will be provided. . EF provides an exclusive Peace of Mind program to account for such situations. Risk-Free Enrollment Period It is sufficient that exactly what monies belong to which clients are identified in any wire transfer especially any that involve more than one client. Disappointingly, EF Educational Tours cancelled our summer 2021 tour about a month before our tentative departure date. They even bragged later about being the first one's out on the street), the food SUCKED, and the time spent on the buses was more time spent in the actual locations. For plans issued in New York, customers can purchase the non-insurance Cancel for Any Reason waiver separately from the rest of the travel protection plan. Our tours are curated by world travelers They need to be outted with their unfair business practices. Pursuant to California Rules of Professional Conduct, Rule 7.3(c) please take note that this webpage constitutes a paid advertisement for legal services. I will not let this go if need be I will take them to court and sue there asses. My son received life threatening injuries and had there not been a physician along as a chaperone my son would have died. Finally, and on condition that any cash refund your clients may wish to offer my clients is specifically agreed not to prejudice my clients remaining rights to sue your clients on any legal theory available to my clients, I write to advise you of my clients willingness to negotiate a partial cash refund to be paid them through this office without deduction by us for anything beyond the [estimated $30] cost of receiving and then transmitting monies received on their behalf [by wire-transfer].". I didn't think sharing was a big deal until I found out that he's expected to share a ben with a complete stranger. Liability Coverage. Background checks take place through a secure process that is meant to specifically identify individuals who could present a risk to student travelers while on tour. Presently she is trying to get refunds for trip because of the imposed restrictions that cannot be met. Evidently, just before the drop deadline, the other boys in our group dropped out because of cost, and he's the lone boy traveling from our school with a group of girls. They do not respond favorably. Well isn't that what insurance is for??? The local guide said we could fly to panamaThat was it. Thank you, If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. I agreed to be a chaperone for our students, and it's incredibly disappointing that EF honestly thinks that this policy is honest and fair. Still capitalizing from us by refusing to refund the total amount. Wife and daughter were planning to go on a trip to Italy in over a year. ", Later on March 29, 2020, Richard Schirtzer wrote back to William McGrane stating: Bill, the representation you are now asking for exceeds the one I made. ", Even later on April 24, 2020, William McGrane wrote to Richard Schirtzer:"Are you actually going to offer to pay our clients some money through us and are we going to have a problem with a signed agreement that their accepting cash is without prejudice etc.? ** The Global Travel Protection Plus plan includes a non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours. Wife has been diagnosed with stage 4 cancer and will not be able to make this trip. $900 which we did. They are basically stealing our money and find this to be okay. Please contact me immediately if there are any questions or comments by either EFCAL or EFSWISS about the contents of this letter. Help Center: Coverage and policy flexibility. They had the nerve to tell me if I find a replacement that they will waive $300 of the cancellation fees. opportunities for experiential learning. Desired outcome: EF Institute for Cultural Exchange, Inc. EF Education First International, AG, New to ClassAction.org? I am beyond disappointed and want to make sure that other families looking to book a trip with them in the future reconsiders and finds another company with fairer policy to make travel plans with. The lawsuit looks to represent all citizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health My family and I scheduled a tour with ef educational tours. The Global Travel Protection Plus plan must be purchased when you book your tour. Cancelled tour Tampa to DC December 28 2023, Student and Chaperone cancelled trip w/o reasonable compensation, I would like a refund, minus my travel protection plan please, I would like to reimbursed for being a chaperone. 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